Raul is an Engineer, CEO of IMCG, American Society for Quality Board of Directors nominated member, Academician of the International Academy for Quality, Vice Chair of the Quality in Governance Think Tank of the International Academy for Quality, Technical Director of the Regional Teams Competition in Argentina, Argentina Country Counselor at the American Society for Quality, member of the ASQ Lean Division and IGEP member.
He is Certified Director (DEC - ADE - IGEP), ASQ Certified Six Sigma Black Belt and Master Black Belt ASQ.
Raúl designs and develops projects to install excellent performance and innovation through models of excellence, change management, standardization, continuous improvement processes and Lean Six Sigma, at all levels of the organization including the Corporate Board.
He completed numerous trainings in the United States, Mexico, Brazil and France. Among them, Triz methodology, theory of constraints, Benchmarking, Balanced Scorecard, risk management, internal audits ISO 9000, methodology of the Malcolm Baldrige Award US examiners and the Levinson Institute change management and organization techniques.
He has been a professor at different educational institutions and he is coauthor of the books “El Liderazgo del Lean Six Sigma” and “Calidad, estrategia de negocios”.
Bertin Quality Consulting
We work with Bertin Quality Consulting
Dr. Marcos E. J. Bertin (CEO of Bertin Quality Consulting)
Over 50 years of experience in Executive and Board positions in the Gillette Co. and Firmenich S.A. in Buenos Aires, Boston and Geneva. Invited speaker on Quality, Management and Corporate Governance in International Conferences in Brazil, U.S.A., Hungary, Israel, Turkey, UAE and Argentina.
Quality, Corporate Governance and General Management Consultant.
Swiss - Argentine Chamber of Commerce (CCSA) - Member of the Board & Former president (1996-2000). / Founder and former President of the Business Foundation for Quality and Excellence (FUNDECE) / Chairman of the International Academy for Quality (2003-2005).
Member of the Advisory Group of the Corporate Governance Forum for the Private Sector of the IFC/ World Bank. / Fellow member of the American Society for Quality, USA and Member of the National Association for Corporate Directors, US.
Claudio D. Bertin (Director of Bertin Quality Consulting)
Food Industry Technology specialist with a broad experience in areas related to Quality and Human Resources. ISO 9000 Auditor and Examiner for the Argentine National Award for Quality. He completed training on bio foods and HACCP in the SQS, in Zollikofen, Switzerland in 2002. Director of Food Quality Consulting.
Hernán has a Bachelor’s Degree in Communication Sciences. He has been trained as Six Sigma Black Belt at Movistar.
Hernán develops Lean Six Sigma improvement projects and provides leadership training for high performance work teams at leading companies such as Banco Hipotecario, LATAM Airlines, Molinos Rio de la Plata, Danone, Culligan, Ball, Phillips Morris and Sullair.
During the last 18 years, he has worked for telecommunications companies. He was Quality and Training Manager at Telecom Personal for 7 years, specializing in Customer Experience, processes improvement, quality development and communication (Intranet and E -learning).
Hernán is Registered Coordinator for COPC PSIC norms since 2001 and Black Belt (BellSouth methodology) since 2003.
Verónica is an Industrial Engineer and has a Master’s degree in Business Administration.
She has been training teams in Lean and Six Sigma at Telefónica de Argentina for over 5 years. She has also worked for Movicom and Movistar (Green Belt and Black Belt Six Sigma projects).
Verónica has an extensive experience in implementing improvement processes methodologies such as Six Sigma, Lean and Kaizen techniques in multinational services companies. She has led several interdisciplinary projects related to operating and support processes.
She has been Process Excellence and Quality Senior Manager at Firstsource Solutions SA. Also, she has been the Region Manager of Process Excellence India, responsible of planning, training, implementation and control of continuous improvement methodologies (DMAIC, Six Sigma, Lean). She has been Master Black Belt at Kraft Foods and other leading international companies in Argentina.
Verónica is also Registered Coordinator Training COPC and has been speaker at international conferences on Six Sigma.
María del Carmen Galíndez
María del Carmen is a Mathematics Professor. She is ASQ Certified Lean Six Sigma Black Belt, Master Black Belt ASQ and coordinates projects of processes improvement and Six Sigma.
She is responsible for the design and implementation of quality systems (including ISO certifications) and quality audits. She provides education and training for internal quality auditors for several organizations.
María del Carmen was a member and Quality Assistant of the National Institute of Industrial Technology (INTI). Also, she was the Director of the Mathematics Laboratory, specialized in Statistical Sampling in the area of quality assurance for the nuclear activity in Argentina, a project developed by the National Atomic Energy Commission.
She is a member of ASQ (American Society for Quality) and IPACE.
María del Carmen is Associate Professor at ITBA, in the Quality and Quality Systems department and in the Division of Continuing Education providing training in quality management for different companies. She is a certified professor by the Deutsche Gesellschaft für Qualität, delivering quality management and internal auditor training for SMEs.
She has been speaker in numerous seminars and conferences related to quality management.
María Soledad Vassarotto
María Soledad is an Information Systems Technician and is currently completing a Bachelor’s Degree in Psychology.
She has more than 10 years of experience providing consulting services and leading Change Management projects.
As a consultant, she has worked at Deloitte LATCO, managing organizational change in several important companies in the region.
María Soledad has worked in different Change Management projects, including the incorporation of new technologies, implementation of new digital tools, developing Customer Experience Management strategies (CEM), implementation of CRM platforms, optimization of new processes and defining new business strategies, among others.
She has led projects for organizations such as the General Bank of Panama, Interbank (Peru), Kraft Foods, Prosegur, Gilbarco, Telecom Personal, AGEA (Diario Clarín) and ICE (Costa Rican Institute of Electricity and Telecommunications.
Daniel is a Chemical Engineering.
He is ASQ Certified Lean Six Sigma Black Belt and ASQ Certified Quality Engineer. He is also Six Sigma Black Belt (QSP Brazil under Smarter Solutions, USA license) and ASQ Master Black Belt. He is leader auditor of ISO 9000 and ISO 14000 and Hygiene and HACCP auditor for food and cosmetics companies.
He is a consultant and develops the implementation of Lean Six Sigma, methodologies and techniques of continuous improvement, quality tools and ISO 9000.
Daniel has been Regional Quality Manager at Unilever HPC (South America, Caribbean, Central America and Mexico), Quality Management Manager at Unilever River Plate and Quality Assurance Manager at Elida Pond`s of Argentina.
He is a Senior Member of ASQ and also member of IPACE (Argentine Professional Institute for Quality and Excellence) and IACC (Argentine Institute for Quality).
Daniel is Academic Coordinator and Professor of the "Integrated Quality Management" program at ITBA (Buenos Aires Institute of Technology). He is also professor for the ASQ Six Sigma courses in Argentina.
He has been speaker in conferences in Argentina, Brazil, Colombia, Chile, Mexico, El Salvador and Dominican Republic.
María Belén Montaldo
Belén is an Industrial Engineer and Quality Engineer specialized in Lean.
She is a Value Stream Mapping coach and has completed Green Belt training.
Belén is a Lean consultant at different companies such as 3M, Táktica, Alba AkzoNobel, Massalin Individuals, Siderar, Vitamin and UMA, Kromberg & Schubert, Medix, Compañía Argentina de Granos S.A., Talleres Gráficos Morales and Panificadoras El Cañón. She develops the implementation of Lean, continuous improvement and management systems methodologies.
She is a professor at the Technological Institute of Buenos Aires (ITBA), conducting classes related to quality improvement.
Belén has been in charge of Lean Manufacturing at Kromberg & Schubert, has been responsible for developing and applying Lean methodologies in after-sales operations at General Motors Argentina, and she also has been Suppliers Local Planning Leader at Ford Motor Company.
She is the founder and current Director of Lean Experience.
Mariela has a Bachelor’s degree in Psychology.
She has completed Lean Six Sigma Black Belt -Ipace-ASQ training and postgraduate education such as a Management Training Course in Continuous Improvement and Team Work Training at AOTS, Yokohama, Japan and Management and Business at Universidad de San Andrés, Argentina.
Mariela has worked for telecommunications companies for over 10 years. She has been providing training in Excellence Models and team work behavior at Telefónica de Argentina for more than 5 years. She has also occupied various positions at Telecom Argentina, such as Positions Coordinator, HR Training and Development, Quality Manager and Project Manager, leading continuous improvement processes.
As a consultant, she has participated in the development of cultural and operational diagnostics at various organizations such as Osim, Close up, Megatone (Bazar Avenida SA) and CCC among others. Mariela also has an extensive experience in organizational change and continuous improvement in SMEs from different type of industries.
She serves as a judge at the Argentina National Quality Award and the Ibero-American Quality Award.
Mariela has taught training programs in Coaching and Organizational Change subject.
Lorena has a Bachelor’s Degree in Business Administration.
She has an extensive experience in the Telecommunication industry, developing and leading high performance teams in commercial, quality and after-sales departments.
Lorena has been trained and certified as Lean Six Sigma Black Belt at Telefónica. She has led improvement and innovation projects and was part of the Black Belts Improvement Community for 8 years.
She has a Degree in Business Management and E Commerce at Escuela Europea de Negocios.
Lorena also completed training in HR and Change Management at IAE Business School.
Gustavo has a Bachelor’s Degree in Audiovisual Communication. He has an extensive experience and knowledge in Six Sigma, COPC CSP, LEAN and PMO.
He worked as Process Manager in Telecom Personal for 7 years, performing tasks such as negotiating solutions, process design, project implementation and monitoring of operations.
Gustavo participated in projects such as: Contacts Efficiency, TMO Improvement, Portability Implementation, National Numbering Change, Improving FCR, Change BRM biller, Claim Reduction, High Line Companies efficiency improvement (IPACE Award), Migration from CRM to Siebel, among others.
Maximiliano has a Bachelor’s Degree in HR Administration. He is a specialist in Consulting and Training in Quality Management and Continuous Improvement Systems implementation. He completed Six Sigma Black Belt training.
He has been working as a consultant on Data Collection, Analysis and Improvement of Processes for both manufacturing and services companies such as Coca-Cola Argentina, DirecTV, Aguas Argentinas, Temaikèn Foundation, Fundación Sanidad Ejército Argentino, Infofax – Infosic, R.T.S.A., Tísico and Forestadora Tapebicuá.
Maximiliano has worked in the development of Cultural and Operating Diagnostics for different companies like Osim and Megatone (Bazar Avenida SA), among others.
He has also worked as an external consultant, providing services in implementation and training of Quality Management Systems based on ISO 9001 in several multinational companies.
Maximiliano has also participated in the design and implementation of Customer Service Models and various Self-Assessment processes based on the Argentina National Quality Award model.
He was invited to present the module "Quality and Continuous Improvement" at IASE and he has participated as a speaker in training seminars related to human resources, quality management and continuous improvement.
Mónica has a Bachelor’s Degree in Political Science.
She completed Six Sigma Green Belt training at FirstSource Solutions, where she led different improvement processes projects.
Mónica has provided training services in various international companies such as Indra SI, Verizon Business, FirstSource Solutions and Symantec. She has designed and coordinated training programs in companies where she worked in areas such as technology, customer service, leadership and teamwork. She developed e-learning courses in the areas of customer service and coach manager that were implemented in different companies.
She is Certified Coach and professor of the Thinking Systems at ICP. She was also a member of the team of coaches in the program Coaching for Top Talent Directors at Symantec.
Mónica has an extensive experience in Change Management projects including a global system implementation at Symantec, culture and processes change for customers at Indra, outsourcing of processes at Verizon Business and start-ups to FirstSource Solutions.
She teaches workshops for SMEs in leadership, teamwork, communication tools and skills development in human resources management.
Rodolfo is a Mechanical Engineer and a Social physiologist graduated from the Pichón Riviere Social Psychology School.
He has a postgraduate education in Project Management and Strategic Management at Universidad de Belgrano.
Rodolfo is ISO 9000 Leader Auditor, has completed a Master’s in Human Resources and Knowledge Management at Universidad Europea Miguel de Cervantes. He has background education in Total Quality -AOTS - Japan 1990, SME Management -GTZ - Germany 1995, Quality Management - AOTS-Japan 1999, and Coacher certified by the ICC in 2006.
He is Director of Consulting in Improvement Processes at CVL Calidad de Vida Laboral S.A. since 1987 where he has worked with numerous organizations of Argentina, Chile and Bolivia.
Rodolfo was Chief of the Operational Research Division in YPF, Training Specialist at Ford Motor Argentina and Manufacturing Staff Engineer at Ford Motor Argentina.
He is Coordinator, Overseer and Examiner of the Argentina National Quality Award Foundation, Private Sector since 1996. He has also been Judge and Judge’s Coordinator of the Argentina National Teams Competition - IPACE - ASQ since 2009.
Rodolfo is professor at different Universities.
Director of Business Development
Carolina has a Bachelor´s Degree in Sociology.
She has worked in different consulting firms in the area of marketing research, developing, processing and analyzing data from social research using both quantitative and qualitative techniques.
Carolina has been Media Manager in a DirecTV dealer company being responsible for developing marketing and investment strategies in advertising, based on the creation and the analysis of different statistics techniques.
She has worked for one of the largest financial institution in the United States, Wells Fargo Advisors, providing support to financial advisors in different areas related to the consolidation of the relationship with customers: producing and analyzing data and reports, as well as developing marketing campaigns.
Carolina has also taught English classes at Rancho Santiago Community College and has taught Spanish classes at the enterprise level for different companies on the West Coast of the United States.
Lucila del Giudice
Lucila is a teacher of English who has taught, coordinated and implemented Bilingual Projects at all levels in different schools. She has also trained student-teachers in methodology and language at College level.
She is Self – Esteem Practitioner (2000) and completed the “Programa de Dirección de Centros Educativos (DICE)” from Universidad Austral, Buenos Aires, Argentina (1996).
Lucila has been attending ASQ World Conferences since 2007 and actively participated in the training and rehearsal of Argentinian teams that received gold, silver and bronze awards in the International Team Excellence Award Competition from 2009 to 2015.
She received training as judge in the Competencia Regional de Equipos that takes place in Buenos Aires every year and has acted as coordinator of the group of judges that have assessed Teams in the Education Category from 2013 to 2015.
Milagros has finished high school at St. Catherine´s Moorlands School.
She is currently studying Business Administration at Universidad de Buenos Aires.
Milagros has worked as an executive assistant at a renowned law firm called "Brons & Salas" and is currently assistant at IMCG, dealing with different administrative tasks such as handling of the agendas, coordinating interviews and meetings, answering phone calls and managing travel logistics for all the IMCG team members.